cdk33's Privacy Policy
Protecting your personal information is our top priority — this policy explains how cdk33 collects, uses, and stores your data.
1 Introduction & Purpose of This Policy
cdk33 is a secure and reliable online casino and sports betting platform for Bangladesh. We firmly believe that protecting the privacy of our users' personal information is a fundamental responsibility. This Privacy Policy ("Policy") applies to every user who uses services on the cdk33 platform, including the website and mobile version.
By reading this policy, you will clearly understand: what types of information we collect, the purposes for which we use it, who it is shared with, and what measures we take to protect your data. By using cdk33's services, you are considered to have accepted the terms of this policy.
2 Information We Collect
We collect various types of information when you register and use services on the cdk33 platform. This collection happens in two ways: information you provide directly, and information collected automatically through your use of the platform.
2.1 Information You Provide Directly
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- Identity verification documents (copy of national ID card or passport)
- Payment information — bKash, Nagad, Rocket, or Upay account numbers (stored using numerically secure methods)
- Support messages and communication history
2.2 Automatically Collected Information
- IP address and device type
- Browser type and version
- Pages visited on the platform and session duration
- Gaming activity logs (bet history, login times, etc.)
- Information collected via cookies and similar tracking technologies
3 Purpose of Using Your Information
cdk33 uses collected information only for the following legitimate purposes. We do not process any information for unnecessary or unauthorized reasons.
Account Management
Your identity is verified to handle registration, login, password recovery, and to ensure the security of your account.
Transaction Processing
To complete deposit and withdrawal transactions via bKash, Nagad, Rocket, and Upay, and to maintain financial records.
Customer support
To provide fast resolution of your queries and complaints through 24/7 live chat and email.
Fraud Prevention
To detect illegal activity, money laundering, and unauthorized access, and to protect the security of the platform.
Service Improvement
To analyze user experience and improve the platform's performance and gaming environment.
Relevant Communication
To inform you about bonus offers, promotions, and important updates relevant to your interests (you can unsubscribe at any time).
4 Cookie Policy
The cdk33 website uses cookies and similar technologies that are stored as small data files in your browser. These cookies are essential for making your browsing experience smooth and maintaining the platform's functionality.
4.1 Types of Cookies
- Essential Cookies: Required for login sessions, security tokens, and core platform functionality. Without these, the service will not work properly.
- Performance Cookies: Used to analyze user behavior on the platform and improve service quality. These contain no personally identifiable information.
- Functional Cookies: Help remember your preferred language, theme, and other personalized settings.
5 Information Sharing & Disclosure
cdk33 never sells or rents your personal information. However, in certain specific circumstances, limited information may be shared with trusted partners:
5.1 Payment Processors
Relevant payment information is shared with the respective service providers to complete transactions via bKash, Nagad, Rocket, and Upay. This process follows their own privacy policies and security standards.
5.2 Technology Service Providers
We use trusted technology partners to operate the platform (such as hosting services and cybersecurity providers). These partners may only process data according to cdk33's instructions and may not use it for their own purposes.
5.3 Legal Obligations
cdk33 may be required to provide relevant information in response to a court order, legal process, or a valid demand from a competent authority. In such cases, cdk33 will endeavor to notify you in advance where legally permitted.
5.4 Business Transfers
In the event of a future merger, acquisition, or asset sale, user information may be transferred. Should this occur, we will provide advance notice by email and inform you of the new policy.
6 Data Security Measures
cdk33 has put in place industry-standard technical and organizational measures to protect your information. Fair play and data protection are the foundation of our service.
- SSL Encryption: All data transfers are protected by 256-bit SSL encryption, keeping your information unreadable in transit.
- Encrypted Storage: Sensitive stored data (payment details, identity documents) is kept in encrypted format.
- Access Control: Only authorized staff can access user information on a need-to-know basis, and this access is closely monitored.
- Security Breach Response: In the event of a security breach, cdk33 will act promptly and notify affected users in a timely manner.
- Regular Security Reviews: Our security procedures and infrastructure are reviewed and updated on a regular basis.
7 Data Retention Period
cdk33 retains your information for as long as necessary to provide the service or to meet legal obligations. As a general rule:
- Information for active accounts is retained while the account remains active.
- Financial and transaction records may be retained for a specified period after account closure as required by law.
- Some information may be retained for an extended period for fraud prevention purposes.
- Once the applicable retention period ends, data is securely deleted or anonymized.
8 User Rights
Every cdk33 user has the following rights regarding their own personal information. To exercise these rights, please contact our support team.
Right to Access
You have the right to receive details of what information we hold about you.
Right to Rectification
You may request correction of inaccurate or incomplete information at any time.
Right to Erasure
In certain circumstances you may request that your information be deleted, though legal obligations may apply.
Right to Object
You have the right to object to marketing communications or certain methods of data processing.
If you wish to exercise any of the above rights, please contact our support team. We will process your request within a reasonable timeframe.
9 Protection of Minors
cdk33's services are for users aged 21 and above only. We do not intentionally collect any personal information from anyone under the age of 21. Age verification is mandatory at the time of registration.
If we become aware that a minor has opened an account, that account will be suspended immediately and any collected information will be securely deleted.
10 Policy Changes & Updates
cdk33 may revise this privacy policy from time to time. The policy may be updated due to service improvements, new legal requirements, or business changes.
For significant changes, we will send a notification to your registered email or display a clear notice on the platform. Continued use of the platform after any changes will be taken as acceptance of the updated policy. We therefore recommend reviewing this page regularly.
11 Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, cdk33's dedicated support team is always ready to help.
To learn more, please also read our Terms & Conditions and Responsible Gaming pages.